Privacy Policy

Last Updated: 01/09/2025

1. Introduction

This Privacy Policy explains how Emirates Classic (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you use our website and services.

Contact Information:

• Company: Emirates Classic
• Address: Shop No: 2 Ground Floor, Al Twar Centre, Al Qusais 2, Dubai, UAE
• Email: info@emiratesclassic.ae
• Phone: +971 50 597 4073, +971 54 217 8406

2. Information We Collect

2.1 Personal Information

When you engage our services, we may collect:

• Full name and contact details
• Passport and Emirates ID information
• Educational and professional qualifications
• Business information and documentation
• Financial information (bank statements, financial records)
• Email addresses and phone numbers

2.2 Website Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system details
• Cookies and similar tracking technologies

2.3 Communication Records

• Contact form submissions
• Email correspondence
• Phone call records and notes
• Meeting notes and consultation records

3. How We Use Your Information

3.1 Service Delivery

• Process business formation applications
• Communicate with government authorities
• Prepare legal documents and agreements
• Provide ongoing business support services
• Send service updates and notifications

3.2 Legal Compliance

• Meet UAE regulatory requirements
• Comply with government reporting obligations
• Maintain records as required by law
• Respond to legal requests and court orders

3.3 Business Operations

• Improve our services and processes
• Respond to customer inquiries
• Send service-related communications
• Maintain accurate business records

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity for service delivery
• Legal obligations under UAE law
• Legitimate business interests for operational purposes
• Your consent for marketing communications

5. Information Sharing

5.1 Government Authorities

We share information with UAE government entities including:

• Department of Economic Development (DED)
• Federal Authority for Identity and Citizenship (ICA)
• Dubai Chamber of Commerce
• Ministry of Economy
• Free zone authorities
• Banking and financial institutions

5.2 Service Providers

We may share information with:

• Licensed translation services
• Document attestation providers
• Authorized typing centers
• Legal advisors and consultants
• IT service providers (with confidentiality agreements)

5.3 We Do Not Share With

• Third-party marketers
• Unauthorized personnel
• Foreign entities (except as legally required)
• Social media platforms for advertising

6. Data Security

6.1 Security Measures

• Encrypted data transmission (SSL/TLS)
• Secure document storage systems
• Access controls and authentication
• Regular security audits and updates
• Staff confidentiality agreements

6.2 Physical Security

• Locked filing cabinets for physical documents
• Restricted office access
• Security cameras and alarm systems
• Document destruction procedures

7. Data Retention

7.1 Retention Periods

• Active client files: Duration of business relationship plus 7 years
• Government submissions: As required by UAE law (typically 10 years)
• Financial records: 10 years from last transaction
• Website data: 2 years unless longer retention required

7.2 Disposal

• Secure shredding of physical documents
• Permanent deletion of digital files
• Certificate of destruction for sensitive documents

8. Your Rights

8.1 Contact Form Users

• Request deletion of contact form submissions
• Update or correct information provided
• Unsubscribe from follow-up communications

8.2 Website Visitors

• Control cookie preferences through browser settings
• Request information about data collected
• Object to processing for marketing purposes

8.3 Clients (Service Users)

• Access your personal information in our files
• Request corrections to inaccurate data
• Understand how your information is used
• Request data portability where applicable

8.4 Limitations

Some rights may be limited by:

• UAE legal requirements for record keeping
• Ongoing government processes
• Legitimate business needs for service delivery

9. Cookies and Website Technology

9.1 Types of Cookies

• Essential cookies: Required for website functionality
• Analytics cookies: Help improve website performance
• Preference cookies: Remember your settings
• Marketing cookies: Used only with your consent

9.2 Cookie Management

• Most browsers allow cookie control
• You can delete or block cookies
• Some website features may not work without cookies
• Google Analytics opt-out available

10. International Transfers

10.1 Within UAE

• Data primarily stored and processed in UAE
• Transfers to government entities as required
• Local service providers with appropriate safeguards

10.2 Outside UAE

• Limited transfers only when legally required
• Adequate protection measures in place
• Client notification for significant transfers

11. Marketing Communications

11.1 Opt-in Required

• Express consent for marketing emails
• Clear unsubscribe options provided
• Separate consent for different communication types

11.2 Service Communications

• Important service updates (opt-out not available)
• Legal and regulatory notifications
• Appointment confirmations and reminders

12. Children’s Privacy

• Services not directed to individuals under 18
• No intentional collection of children’s data
• Parental consent required for minors’ business formation

13. Third-Party Websites

• Our website may link to external sites
• This privacy policy does not cover third-party sites
• Review privacy policies of linked websites
• We are not responsible for third-party practices

14. Data Breach Notification

14.1 Our Response

• Immediate investigation and containment
• Assessment of data involved and risks
• Notification to relevant authorities
• Communication with affected individuals when required

14.2 Your Response

• Monitor for suspicious activity
• Change passwords if recommended
• Contact us with any concerns
• Report any suspicious communications

15. Updates to This Policy

15.1 Changes

• Policy reviewed annually and updated as needed
• Significant changes communicated via email
• Current version always available on website
• Continued use constitutes acceptance of changes

15.2 Notification

• 30 days advance notice for material changes
• Email notification to registered clients
• Website notification for all users

16. Contact Us

For privacy-related questions or requests:

Data Protection Contact: Emirates Classic Shop No: 2 Ground Floor Al Twar Centre, Al Qusais 2 Dubai, UAE

Email: info@emiratesclassic.ae Phone: +971 50 597 4073 / +971 54 217 8406

For Privacy Requests:

• Include “Privacy Request” in email subject
• Provide identification verification
• Specify the nature of your request
• Allow 30 days for response